Systems & process improvements that give you back control & peace of mind
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Increase control
Create time for strategic thinking and planning
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Create systems that improve decision making and operations
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Better decisions with a focus on strategy and productivity equals more profits
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Latest Articles
Do more work that matters
Early this morning I was driving to pick my son up from swimming training. Today, instead of going where I had intended, I was on autopilot and ended up half way into Geelong. I can’t even remember driving past the turn off to the pool. Road safety issues aside, I think (hope!) this is something most of us have done at some point. Business on autopilot How often do you do things in your business on autopilot, or simply because that’s what you’ve always done? How often do you stop to consider if that action is getting you where you really want to go? Before you start off on any routine task, set a process in motion or use a system, stop and ask yourself these questions. 1. Is this getting me closer to my goals? I was able to get to the pool this morning after a detour, but it would have been much more effective and efficient to go the right way from the start. Without a quick review, it’s quite possible that autopilot might lead us to the wrong destination all together. 2. Is this necessary for the running of my business? Some things seem largely unnecessary in the scheme of things, but they might, for example, be legislative requirements or necessary maintenance. Systematise these tasks and create procedures for them. It’s then quite possible they could be delegated (see number 4). 3. Is this the best way of doing things? Especially for those items in number 2, regularly check the most efficient and effective way of carrying out tasks or processes. Technology and methodologies change all the... read more
10 common mistakes that affect your website’s user experience
Website user experience is one of the most important aspects of your website design. It impacts how many sign ups you get to your e-newsletter. It impacts your bounce rate. It impacts whether anyone sees that awesome offer you’ve spent a gazillion hours working on.
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The perils of outsourcing
Not long after I hit publish on the outsourcing issue of Tacit Business Boost earlier today, this little gem popped up in my Facebook feed. It’s from a professional consulting firm who have apparently decided to outsource their social media posting. We all occasionally make the odd typo, or leave a word in that we meant to delete. But you have to ask, does that post leave you feeling inspired to book their services? Now, I understand that social media is time consuming and that there are lots of options out there to have it managed for you. In fact, I wholeheartedly encourage you to outsource part of your social media activities (listening, drafting posts, scheduling approved posts, preparing graphics, etc). However, this post highlights the perils of handing over any aspect of your business without the appropriate checks in place to ensure that the finished product is one that correctly represents your business. Outsourcing wisely is a necessity to run a successful business. Outsourcing imprudently can have... read more
We create happy customers
Leanne provided me with in depth feedback on one of the websites I look after. Solid advice, detailed report and proposal. It took me two seconds to decide that Leanne was the professional I needed to do this task
Steve Gray
In a nutshell – Leanne makes life easier! So many professionals offer over engineered systems with more functionality than adds value, but Leanne took time to understand from the user perspective, and she got it just right.
Jenny PerksWhat can I say??? You have done an outstanding job for us and I know it has not been an easy one. I knew you were the right person for the job. You certainly do think out side the square.
Phillip Royce
WOW…Leanne thanks for all your hard work (and your patience!!) Great promotion of our new website and a fantastic review of our company’s profile. We are so happy and grateful for your vision and professionalism